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Division : Janitorial

Reports To : VP Operations

Responsibility Statement:

This leadership role manages the operational functions of the janitorial division. This position is responsible for the successful achievement of business objectives and ensuring that a superior level of customer service and satisfaction is attained in a profitable manner.

Key Results and Activities:

1. Manage and direct all operational functions ensuring total customer satisfaction

  • Establish and maintain excellent relationships with customers ensuring total customer satisfaction
  • Ensure high level of customer service and quality expectations are met
  • Effectively communicate strategies and business objectives within janitorial division
  • Manage and monitor budgets for each client location and ensure division adheres to specifications and budget
  • Ensure Daily Visit Reports are completed
  • Resolve customer complaints by; investigating problems and creating action plans for resolution of complaints
  • Monitor and follow up on action plans to eliminate deficiencies and problems outlined in Daily Visit Reports
  • Make recommendations to management for new policies or procedures which provide permanent solutions to problems
  • Randomly visit job sites to ensure work performed conforms with specifications and established standards
  • Oversee the delivery of services outside of the regular scope of work
  • Manage the equipment program for the janitorial division, maintaining accurate inventory by client

2. Increase the division’s effectiveness through recruiting, selecting, orienting, training, coaching, counseling and corrective action 

  • Provide leadership, support and guidance to reporting managers
  • Promote a positive and motivating work environment
  • Ensure day-to-day functions are being performed with a high standard and within established time-lines and specifications
  • Establish and share performance standards; provide on-going performance feedback and coaching in order to meet/exceed performance expectations
  • Conduct ongoing and annual individual performance evaluations
  • Provide coaching and corrective action as required

3. Ensure the division adheres to all company policies, procedures and labour laws, working collaboratively with the HR department.

a. Conduct WHMIS training

  • Conduct WHIMS training for all new employees
  • Send record of training to payroll for employee files
  • Ensure that all employees are provided with WHMIS training on a yearly basis

b. Work in compliance with Health & Safety policies and legislation

  • Ensure that all reasonable precautions have been taken to protect the health and safety of employees
  • Ensure that employees comply with OHSA, its regulations and SDA’s Health and Safety Policy
  • Act in accordance with the Management responsibilities of the SDA Health & Safety Policy

c. Maintain compliance with employment laws and company policies and procedures with new and current employees

    • Ensure direct reports are compliant with new employee hiring; policies, procedures, documentation, orientation and training
    • Ensure that all company policies and procedures are adhered to
    • Ensure that performance standards of the division are met 

4. Perform other duties as assigned by management.

Academic Qualifications and Experience

  • 10+ years’ experience in the cleaning and janitorial industry
  • 10+ years’ experience in a management role

Specialized Knowledge, Skills, Attributes Required

  • Outstanding leadership and management skills
  • Highly motivated and able to work with a minimum of supervision
  • Ability to effectively communicate with strong, written and verbal communication
  • Solid ability to develop and maintain professional relationships with customers and colleagues
  • Strong analytical skills and negotiation skills
  • Effective problem-solving skills
  • Strong time management and organizational skills
  • High level of confidentiality
  • Proficient in Microsoft Outlook, Excel and Word


  • Ability to work evenings and weekends as required
  • Ability to thrive in a fast paced, challenging environment

Working Conditions

  • Office environment
  • Travel to off-site customer locations 

Thank you for your interest in working with us. You can send your application for the General Manager – Janitorial position by filling out the form below. 

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